Terms & Conditions
Last Updated: 8th April 2025
These Terms and Conditions (“Terms”) govern your use of services provided by Escape Aviation (“we,” “us,” “our”), located in New Zealand. By booking or using our helicopter charters, experiences, or related services, you (“customer,” “you”) agree to these Terms. Please read them carefully.
1. Bookings and Reservations
1.1 All bookings must be confirmed by a signed agreement and payment of a deposit or full amount if required.
1.2 Prices and availability are subject to change until confirmed.
2. Payment Terms
2.1 Full payment or a deposit may be required before the service.
2.2 In the event of cancellations (refer to Section 5), any applicable refund will be processed according to our cancellation policy.
3. Flight Operations
3.1 We operate in accordance with New Zealand Civil Aviation Authority regulations.
3.2 Flight routes, weather conditions, and safety considerations may affect schedules and itineraries. We reserve the right to cancel or modify flights if necessary for safety or operational reasons.
4. Customer Responsibilities
4.1 Customers must adhere to all safety guidelines provided by Escape Aviation staff.
4.2 Customers must follow instructions regarding boarding, disembarking, and other safety procedures.
4.3 You must disclose any medical conditions, health issues, or physical limitations that may affect your participation.
5. Cancellations and Refunds
5.1 Should cancellation occur within 30 days of the date of travel a 25% cancellation fee will apply.
5.2 If cancellation occurs within 7 days of the date of travel a 75% cancellation fee will apply.
5.3 If cancellation occurs within 48 hours of the date of travel a 100% cancellation fee will apply.
5.4 Escape Aviation reserves the right to cancel flights for safety reasons, including but not limited to adverse weather. In this case, customers will be offered a reschedule or full refund.
6. Liability and Insurance
6.1 Escape Aviation is not liable for personal injury, loss, or damage to personal property unless directly caused by our negligence.
6.2 We strongly recommend that customers purchase travel and accident insurance.
6.3 We are not responsible for delays caused by unforeseen events such as weather conditions, mechanical failure, or government restrictions.
7. Privacy and Data Protection
7.1 We collect personal information necessary to complete bookings, communicate with you, and provide our services.
7.2 By providing your personal information, you consent to its use as described in our Privacy Policy.
8. Indemnity
8.1 You agree to indemnify and hold Escape Aviation harmless from any claims, damages, or liabilities arising out of your use of our services, except as caused by our negligence.
9. Modification to Terms
9.1 Escape Aviation may modify these Terms at any time. The most current version will be posted on our website. It is your responsibility to review these Terms regularly.
10. Governing Law
10.1 These Terms are governed by the laws of New Zealand, and any disputes will be resolved in New Zealand courts.
11. Contact Information
For any questions or concerns, please contact us at:
Escape Aviation
1105 Anzac Memorial Drive, Taupō Airport, Taupō 3378
Phone: +64 07 3765269
Email: [email protected]